Privacy Policy

Transroute’s Privacy Policy Declaration

Transroute Technology Limited and or Transroute Inc is a company incorporated in Nigeria with RC Number 1594346. We are also a Delaware corporation with company number 5975806 incorporated in Delaware, USA

Transroute Technology Limited and or Transroute Inc and its affiliates (collectively, “Transroute’). Transroute undertakes and guarantees to protect all your personal data and information. We place a premium on safeguarding the privacy of our Users and we are committed to preserving the same.

Our Privacy Policy explains and details how we collect, use, store, share and protect personal data.

Introduction

Transroute Technology Limited and or Transroute Inc offers a Technology Infrastructure for Payment Interoperability.

Our Services are primarily intended to connect the entire payments value chain through a single software platform, providing a single and simplistic control over demanding payment operations.

Our Privacy Policy describes your rights on how we obtain, manage and use your data and information across all our platforms, which is inclusive but not limited to our website, payment platforms, affiliates, and APIs, Software Applications.

Our privacy policy provides all persons and organizations whose personal data we obtain, manage and use, understand the purposes for which we collect such data and information, and helps us project the steps and measures we take to protect and preserve such data and information

Data We Collect

We may collect, use, process, store, or transfer personal information such as:", "We may also collect, store, use and transfer non-personal information or anonymized data such as statistical or demographic data. In the use of such data, we will ensure compliance with applicable law and international best practices.", "Identity Data: Information such as your full name(s), your government-issued identity number, bank verification number (BVN) and your date of birth. This data is to enable us to verify your identity in order to offer our services to you;

How we get your Data And Information

The personal data we collect depends on how you interact with us, our platform usage, and the information you made available to us when you sign up for an account with us, submit an inquiry or contact us.

We may also collect information from different sources and in various ways, including information you provide directly, or information collected automatically from third-party data sources.

How We Use Your Data &information

• To create and manage any accounts you may have with us.
• To verify your identity, offer our services, and respond to your inquiries;
• To process your payment transactions
• To prevent and Protect against fraud, unauthorized transactions, claims and other liabilities;
• Evaluate and improve our business, including developing new products and services;
• As necessary to establish, exercise and defend legal rights;
• As may be required by applicable laws and regulations, including for compliance with Know Your Customers and risk assessment, Anti-Money Laundering, anti-corruption and sanctions screening requirements, or as requested by any judicial process, law enforcement or governmental agency having or claiming jurisdiction over Transroute and its affiliates;
• For other purposes as required and deemed necessary.

Data Protection and Storage of Data

The protection of your data and Information is of priority to us, and we are committed to protecting the information we collect. Have implemented both policies and built systems designed to protect the Personal data and Information you provide, or we collect, manage and use against loss or theft, as well as against any unauthorized access, risk of loss, disclosure, copying, misuse or unauthorized modification. We have also established adequate controls to protect the integrity and confidentiality of personal data, both in digital and physical format and to prevent personal data from being accidentally or deliberately compromised.

To assist us with the protection and preservation of your data, we advise that you comply with basic security measures which include but are not limited to, the protection of your login details such as your password for any of your accounts on our platforms, and data encryption, On our part we take all reasonable steps to ensure that your data and information is secured and protected

We reserve the right to retain personal data and information on our servers for as long as its reasonably necessary. In the event that you close your account with us, we reserve the right to keep or delete all your information and data stored on our server, however, only to the extent that is necessary to comply with law and regulations as well as for fraud monitoring, detection and prevention. Where we retain your Personal Data, we do so in compliance with limitation periods under the applicable law

Transroute maintains a data breach procedure to deal with incidents concerning personal data or practices leading to the accidental or unlawful destruction, loss, alteration, or unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed. You may contact our Data Protection Officer (DPO) hello@transroute.co upon becoming aware of any breach of personal data.

Disclosing Information

We may disclose or share your Personal Information with third parties which include our affiliates, employees, officers, service providers etc as may be reasonably necessary for the purposes set out in this policy.

Also in the event that an order of Court or declaration of law or regulation demands such information or data, we will have no choice but to oblige and comply with the order of Court or the dictates of the law.

Transroute will only share your data or information in the following circumstances:

• In the event that you authorize us to share your data or information or we have your explicit consent to do so. However, in the event that we have obtained your consent or authorization to share your data or information, we shall bear no liability for any breach which may arise from such authorization by you.
• Where it is required by law to share such data and information to comply with the dictates of the law or certain regulations such as KYC policies amongst other regulations. In such cases, we promise to uphold the highest level of confidentiality and data protection measures to preserve and secure any shared data or information.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to

• satisfy any applicable law, regulation, legal process or enforceable governmental request,
• enforce applicable Terms of Service, including investigation of potential violations thereof
• detect, prevent, or otherwise address fraud, security or technical issues,

Our Users' Data Rights & Privileges

Our Users have certain rights over their Data and Information and we undertake to respect these rights and privileges

• Right to request access to your Personal Data or Information at any time.
• Right to request that Transroute delete your data, record and Information. However, note that Transroute has the discretion to fully oblige this request. In the event that such an erasure requesthas no legal justification or such erasure will violate applicable laws or regulatory obligations, Transroute reserves the right to keep such data despite the user’s request to delete such data and information.
• Right to correct or modify any Personal Data or Information that you have provided and which may be incorrect, out of date or inaccurate
• As necessary to establish, exercise and defend a legal right
• As may be required by applicable laws and regulations, including for compliance with Know Your Customers and risk assessment, Anti-Money Laundering, anti-corruption and sanctions screening requirements, or as requested by any judicial process, law enforcement or governmental agency having or claiming jurisdiction over Transroute or its affiliates.

Transfer of Data

As part of our operations, we may rely on third-party servers, databases co-located with hosting providers, and residents in foreign jurisdictions, which constitutes the transfer of your personal data to computers or servers in foreign countries. We take steps designed to ensure that the data we collect under this Privacy Policy is processed and protected according to the provisions of this Policy and applicable law wherever the data is located

Our business is also incorporated in the USA. As such, Personal Information may be stored, transferred and processed outside Nigeria. However, whenever we transfer or transmit your Personal Information to another Country, we will ensure or take reasonable steps to ensure your Personal Information is handled securely in line with the applicable data protection laws

Disclaimer Updates

We may need to change, amend or review this Privacy Policy from time to time to reflect new changes in our Privacy Policy or as our technology, operations and services evolves or as may be required by law. However, every review, change or update will be updated on all our platforms. It is therefore taken that you consent to all amendments to our Privacy Policy.

Policy violation

Any violation of this Privacy Policy should be brought to the attention of Transroute for appropriate sanctioning and treatment or reported to our data protection officer (DPO) hello@transroute.co

contact us

For any access requests, questions, or inquiries about how we obtain, manage & use your Personal Information, please contact us at hello@transroute.co

This Privacy Policy was last updated in September 2022